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The new fifth edition of Information Technology Control and Audit has been significantly revised to include a comprehensive overview of the IT environment, including revolutionizing technologies, legislation, audit process, governance, strategy, and outsourcing, among others. This new edition also outlines common IT audit risks, procedures, and involvement associated with major IT audit areas. It further provides cases featuring practical IT audit scenarios, as well as sample documentation to design and perform actual IT audit work. Filled with up-to-date audit concepts, tools, techniques, and references for further reading, this revised edition promotes the mastery of concepts, as well as the effective implementation and assessment of IT controls by organizations and auditors.

Information technology. --- Information technology

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IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer ?tips and tricks? Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

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Why does information technology disappoint or enslave us? Why do so many information systems projects collapse? How can we do better? There are many technical, social, economic and other aspects to consider. How do we ensure we take all these into account as we research ITC or employ them? ICT affects our lives and world more profoundly than ever before. How may we understand it? This book employs philosophy to lay foundations for understanding the complexity of ICT, in five areas: The nature of information and computers, and artificial intelligence; The use of ICT at work and home, for serious and less-serious use; The ICT features that annoy or delight us; Societal issues, such as surveillance, e-government, ICT in developing countries, climate change, what technological progress is and what is the role of ICT as a whole and of the information systems field; ICT development - including computer programming, knowledge engineering and project management. The ideas in this book emerge from five decades of experience of the author with ICT, across industry, the professions and academic life. Information systems researchers will enjoy this book because it offers them new ideas and fresh perspectives. On the 500th anniversary of the European Reformation, this book introduces and applies the Reformational Philosophy of mid-20th-century Dutch thinker, Herman Dooyeweerd, to contemporary challenges of the 21st century. Excitingly, this accessible philosophy is grounded in everyday experience and yields a rich seedbed of ideas, which researchers and practitioners can develop to their advantage.

Information technology. --- Information behavior.

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Information technology